Knowledge Base & Support Center

RPS Platinum - Owners & Admins

How do I log into my Platinum mobile admin

Logging into your Platinum mobile admin is a bit different than logging into the admin on your desktop. Here’s how you can log into Platinum mobile: On your phone, open any mobile browser (Chrome, Safari, ...

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Looking Up a Lead or Prospects Form History – Platinum

Your Real Pro Platinum system keeps track of the forms (along with their answers) filled out by your leads and prospects. Although we’re showing you a lead below, the steps are the same for a prospect. ...

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When someone signs up on multiple forms, how do you prevent them from getting numerous emails?

Real Pro’s standard drip campaigns have a hierarchy in place so that leads aren’t inundated with emails. Here’s how it works: Priority level: Email Home Search and SmartZip CMA Bank Owned Short Sale FSBO Sell...

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What is PlatinumLeads?

PlatinumLeads is a proven lead generation service available to RPS Platinum clients. Internet “lookers” often just want information; they don’t want to immediately have a conversation with an agent. Our dedicat...

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When I click on an email address, it brings up my Real Pro stationery instead of my personal email (or vice versa) – Platinum

This ONLY effects which email application the system uses when you click on a lead or prospects email address. It does NOT effect the drip campaigns.

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Am I supposed to do something when I get a CMA lead?

If you receive a phone number on your lead notification, we recommend you call the lead as soon as possible to see if you can get an appointment to go and see the property and give them an accurate CMA. If you...

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Understanding Your Email Preferences in Real Pro Platinum

There are several instances in your Real Pro Platinum user control panel that allow you to configure your preference for different email related functions. The following is an explanation. 1. Account Details ...

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Text Lead Notifications to Your Phone

To set up lead notification to be texted to your phone, add your phones email address to lead routing. The email will be your 10 digit phone number @ your carrier’s email text; for example AT&T would look l...

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