Knowledge Base & Support Center

Troubleshooting

Error 123: Unable to load content. Please visit the support guide, or contact customer support.

1. Your theme may be preventing Optima Express from communicating with the necessary servers. Known themes that can cause this issue are the following: a. Thesis b. Canvas c. Kaboodle Wootheme (only if SEO op...

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Error 101: A valid authentication key is required. Error 130: Account not activated, please contact the site administrator.

Optima Express will only register with one WordPress site at a time. If you are receiving this error then it may have been caused by re-installing the plugin or activating it on another site. To correct this, ...

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Uninstalling Facebook Apps

To remove the Facebook apps (Property Search and/or Featured Listings), you will need to remove them from your Facebook account and the business page(s) where the apps were installed. 1. Log into the ...

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Error 404: Page Not Found

If you are just setting up Optima Express, you may receive this error when viewing the IDX pages. In your WordPress Dashboard, navigate to Settings > Permalinks. Under Common Settings, select Day and name, ...

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Performance, Speed, and Page Loading Times

Website performance, speed, and page loading times can vary depending on many external factors such as the speed of your internet connection, and the connection between the client's host and our servers. Here ...

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Refresh Your Registration to Resolve "Sorry, We are experiencing system issues" Messages

If you experience an error message “Sorry, We are experiencing system issues” within the IDX content on some pages, it is likely that one of the following occurred: URL Change - If you change the site URL f...

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Why can't I find my listing(s) on my website?

When you list your property with the MLS, the information is made available to IDX providers so that listings can be displayed on your site. If properly listed with your MLS, your listings should available on y...

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Theme Compatibility

OPTIMA EXPRESS (RESPONSIVE) Optima Express is compatible with a majority of the many themes available for WordPress. Themes that do not set jQuery to use NoConflict can interfere with some functionality in...

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Support for https

iHomefinder can support IDX pages that use https in the following boards. State/Province Board Name AB Calgary Real Estate Board AB Central Alberta REALTORS® Association AB Edmonton Real Estate Boar...

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