Knowledge Base & Support Center

Error 123: Unable to load content. Please visit the support guide, or contact customer support.

1. Your theme may be preventing Optima Express from communicating with the necessary servers. Known themes that can cause this issue are the following:

a. Thesis
b. Canvas
c. Kaboodle Wootheme (only if SEO option is enabled)

2. You may have a plugin installed which is preventing Optima Express from communicating with the necessary servers. Known plugins that can cause this issue are the following:

a. FacePress
b. Simple Facebook Connect
c. Bits Resources Plugin

Instead of using these plugins, we recommend using the Social Sharing Toolkit for any social media links.

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